The AI Solutions Specialist owns the customer's journey from first conversation to a live, working AI agent. This is a hybrid role by design - part sales, part implementation, part product - and it sits at the point where we learn the most about our own product.
Day to day, you will
- Run discovery calls and demos with incoming leads, and close them
- Own onboarding end to end: provision the customer's tenant, connect their channels, and get their agent live
- Analyze each client's workflows and configure, prompt and tune AI agents against real business objectives
- Build and maintain the knowledge base each agent answers from
- Stay the point of contact for 5-15 accounts running in parallel, monitoring agent performance and demonstrating measurable impact
- Feed what you learn from customers directly back into the product roadmap
What we are looking for
- Professional-level Russian and Hebrew. Our customers work in both, and this is a hard requirement, not a nice-to-have.
- English strong enough to read technical documentation and work comfortably in English-language tools.
- A real working understanding of LLMs: how models differ from one another, what context and prompting actually do, why models hallucinate, and what RAG is for.
- Strong analytical skills - you can sit with a business owner, map how their operation actually runs, and translate that into an agent configuration.
- Excellent communication: you can explain a generative AI system to a clinic manager in language they'll act on, and run a client-facing demo without notes.
- Customer-facing instincts - responsiveness, ownership, and the patience to build a relationship over months rather than close and disappear.
- Comfort with SaaS products and SMB business operations.
- A degree in business, engineering, information systems or similar - OR equivalent practical experience. We care about what you can do.
What this role is not
We are not looking for a no-code automation builder. n8n, Make and Zapier are not what we do here. Understanding how the models themselves behave matters far more to us than any workflow tool.
This is a fully remote role, open to full-time or part-time. What you decide will show up in the product within days.