TikTok bot: automatic replies to comments and DMs
An automatic TikTok reply service is an AI agent that reads the comments on your videos and the messages sent to your business account, answers in the writer's language, and moves anyone interested on to WhatsApp, your calendar and the CRM.
TikTok in the autonomous sales system
The same system attracts customers from TikTok, answers them and sells, and the CRM shows what brought each one.
- 1. Attract: content and postsTikTok management
- 2. Attract: paid adsTikTok ads
- 3. Answer and sellAI agent for TikTok
- 4. CRM and analyticsWhere customers come from
What the agent does on TikTok
Replies to comments on your videos
How much is it, where are you, any slots this week: the agent answers inside the thread from your business information. TikTok allows this only on your own account's videos.
Carries on in direct messages
Whoever messages you gets an answer, your qualifying questions and a real conversation. The business never writes first: that is TikTok's rule, and the agent is built around it.
From comment to conversation
You cannot DM someone who only commented. So the comment reply invites them to message you or tap the WhatsApp link in your business profile, and the agent picks it up from there.
Keeps up when a video takes off
A video can catch fire on the For You feed days after it went up, and then the comments arrive all at once. The agent answers every one at the same pace, at night and on Shabbat too.
Answers in any language
A TikTok video travels far beyond your city. The agent detects the comment's language and answers in it, slang and Hebrew typed in Latin letters included.
Stays out of arguments
Spam, abuse and "follow me back" get flagged for hiding instead of a reply. Genuine criticism or an angry customer goes to a person, with the full context.
WhatsApp, calendar and CRM
A qualified lead moves to the WhatsApp agent or straight to a calendar booking, and every enquiry is saved in WhaleBiz CRM with the video it came from.
How it works
- 1
A short check-up: we confirm your TikTok account is a Business account and look at what people ask you in comments and messages today.
- 2
You connect the account through TikTok's own authorisation, no password, and we load your services, prices and the answers you want given.
- 3
You decide what goes out on its own and what waits for a person: every complaint, say, and any question the agent is unsure about.
- 4
Every conversation that moves forward goes to WhatsApp or the calendar, and is saved in the CRM with the video that started it.
How a TikTok comment becomes a lead
On TikTok most questions are asked in the comments, in public, not in a private message. Whoever writes "how much?" under a video expects a quick answer, and everyone else scrolling the thread reads it too.
- 1
The agent replies with a short, useful comment, because that answer is visible to everyone in the thread.
- 2
The reply offers exactly one next step: message you, or tap the WhatsApp link in your business profile.
- 3
In the DM or on WhatsApp the agent asks the qualifying questions you set: what they need, when and where.
- 4
A good lead gets a calendar slot or is handed to a person, and the CRM card records which video and which comment it came from.
What TikTok does not allow, so neither do we: writing first to someone who has not contacted you, sending a DM to someone who only commented, or replying on other accounts' videos. TikTok also caps how many messages a business may send before the person replies again, and DMs through the API are open only to Business accounts not registered in the EU or the UK. That is why TikTok works next to a conversation channel such as WhatsApp, not instead of one. How to choose that first channel is in our guide to channels.
How much does it cost?
TikTok is not part of the fixed plans, so we connect it on request, alongside your WhatsApp or website agent. After a short, free check-up we will tell you whether it fits and quote a price.
Take the free check-up5% off setup when you complete the full check-up
TikTok and the rest of the system
Frequently asked questions
How is a TikTok bot different from TikTok's own automatic messages?
A TikTok Business account can set fixed messages, such as a welcome message or a reply triggered by a keyword. They send the same text every time. An AI agent understands a question however it is worded, answers from your business information, asks follow-up questions, also handles comments, and moves a good lead to WhatsApp, the calendar and the CRM.
Can the agent DM someone who commented on a video?
No. TikTok does not let a business start a conversation. The comment reply invites the person to message you or to switch to WhatsApp through the link in your profile, and the agent continues from there.
Do I need a TikTok Business account?
Yes. Direct messages through the API are open only to Business accounts, and not to accounts registered in the EU or the UK. An Israeli business with a Business account qualifies. If you still have a personal account, we will go through the switch in the check-up.
What about spam, abuse or criticism in the comments?
The agent does not argue in public. Spam and abuse are flagged for hiding, while genuine criticism or an angry customer goes to a person with the context. You decide what gets answered in front of everyone and what moves to a private message.
Which language does the agent reply in on TikTok?
Any language. It detects the language of the comment or message and replies in it, even when people write in slang or type Hebrew in Latin letters. Your business information is loaded once, and the agent works from it in whatever language the conversation needs.
Does the agent reply on videos by creators we work with?
No. TikTok gives access to comments on your own account's videos only. If a creator posts a video about you, the comments there belong to them. What you can do is promote their video as a Spark Ad, with a button that takes interested viewers to your landing page or WhatsApp.
How do I know how many customers TikTok brought?
Every enquiry is saved in WhaleBiz CRM with its source: the video, the comment or the message. You see how many enquiries and bookings each video brought, not just how many views.
Want TikTok comments to turn into enquiries?
A short, free check-up: we look at what people ask you on TikTok and how to carry it to WhatsApp, the calendar and the CRM, and connect the agent if it fits.
Take the free check-up5% off setup when you complete the full check-up