The agent sends media: images, video and documents - in any chat
An agent that doesn't just talk, it shows. Before/after photos, catalogs, videos and PDFs - right in the conversation, at the right moment. It also understands voice notes customers send.
What the agent can send
Images in chat
Before/after photos, product catalogs, property shots - right in the chat, the moment the customer is interested.
Video
A product in action, a property tour or an explainer video - sent automatically in the conversation.
Documents & PDFs
Quotes, catalogs, forms and spec comparisons - as a file, with no external links.
Understands incoming voice notes
Many customers record instead of typing. The agent understands and processes voice notes and continues the flow.
Predefined media library
You define which files exist; the agent retrieves and sends the right one based on the conversation.
Works on every channel
WhatsApp, website widget, Instagram, Facebook and Telegram - the same media capability everywhere.
How it works
- 1
Upload your media (images, video, documents) to the agent's library.
- 2
Define when to send what - by question or conversation stage.
- 3
The agent retrieves and sends the right file at the right moment, on any channel.
- 4
Voice notes the customer sends are understood and processed automatically.
How much media is included?
Sending up to 5 files on Solo, up to 20 on Pro, and unlimited on Custom. Understanding incoming voice notes is included in every plan. WhaleBiz CRM is included in every plan.
See pricingRelated skills & channels
Frequently asked questions
Want an agent that shows, not just tells?
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