An X (Twitter) bot that answers mentions, replies and DMs
The WhaleBiz X bot is an AI agent connected to your business account through the official X API. It reads mentions, replies to your posts and direct messages, and answers the ones with a real question in them. Not everything: X charges for every read and every send, so the agent chooses what to answer.
X in the autonomous sales system
The same system attracts customers from X, answers them and sells, and the CRM shows what brought each one.
- 1. Attract: content and postsX management
- 2. Attract: paid adsX ads
- 3. Answer and sellAI agent for X
- 4. CRM and analyticsWhere customers come from
What the bot does on X
Mentions with a question
Someone tagged your business and asked something? The agent tells a request to you apart from a passing mention and answers only the request.
Replies to your posts
A question under your post gets a short answer that fits X's character limit, and anything longer moves to a DM.
Direct messages
In a DM the agent holds a full conversation: it answers, asks the right questions, qualifies and offers a slot in your calendar.
Only people who reached out
X's automation rules allow automated replies only to people who contacted the account. The agent does not search for strangers by keyword and sends no cold messages.
Selective because of cost
Every read and send through the X API costs money, and an answer with a link costs more. So likes and emoji get no answer, and a link goes only to someone who asked for details.
What stays out of public
Prices, personal details and booking are not written in an open thread. In public the agent answers briefly and invites the person to continue in a DM.
Every chat in the CRM
The conversation is saved in WhaleBiz CRM with the X username and the source, so you see what X actually brought in, not just how many mentions there were.
How it works
- 1
We agree on what gets answered (questions about the service, availability, complaints) and what does not (arguments, news and politics).
- 2
We connect your business X account through the official API and, in the check-up, estimate the volume of mentions and messages up front.
- 3
The agent filters mentions, replies and DMs and answers only what passes: on its own, or after you approve, whichever you choose.
- 4
Whoever moves forward gets a booking in your calendar or continues on WhatsApp, and the enquiry is saved in the CRM.
Why the X agent does not answer everyone
On X, unlike WhatsApp, every bot action costs money and is visible to everyone. Three things decide what the agent answers:
- 1
Money: X bills by usage. Reading a message, sending a message and posting an answer are each billed, and a public answer with a link costs far more than one without.
- 2
Rules: X allows automated replies only to people who reached out to your account. A bot that searches keywords and answers strangers puts the account at risk of restriction.
- 3
Reputation: an X thread is read by people who never asked. A wrong answer stays there, which is why you can choose to have every public answer wait for your approval.
- 4
The result: the agent answers questions with real intent, moves the rest of the conversation to a DM or WhatsApp, and skips everything else.
What we will not do: message people who never wrote, auto-reply to other people's posts, or buy followers or engagement. X sets its own API prices and changes them, so we never promise a fixed usage cost. On X the agent works next to a conversation channel, not instead of one, and every channel and how to choose between them is on the channels page.
What does it cost?
The price depends on the volume of mentions and messages and on what you connect. On top of that, X bills API use per message. In the short, free check-up we estimate the volume and you get a quote that shows the full picture.
Take the free check-up5% off setup when you complete the full check-up
Related to the X bot
FAQ: an X (Twitter) bot for business
Is there a Twitter bot that answers customers automatically?
Yes. The agent is connected to your X account through the official API and answers mentions, replies to your posts and direct messages. For public answers you choose: it answers on its own, or you approve each answer before it goes up.
Why doesn't the agent answer every mention?
Because on X every read and every send costs money, and an answer with a link costs more. Besides, many mentions are people talking about you, not to you. The agent answers what carries a question or intent and skips the rest.
Who pays for the X API usage?
X bills API use per message, separately from our service. In the check-up we estimate how many mentions and messages you get a month, and you see the cost in the quote up front, not as a surprise.
Will the bot message people who never contacted us?
No. It answers only people who tagged you, replied to your post or sent you a message. Cold messages to strangers break X's automation rules and put the account at risk.
What does the agent do in X direct messages?
It holds a full conversation: answers questions, finds out what the customer needs, qualifies and offers a booking.
Do the answers fit X's character limit?
Yes. On a standard X account a post is limited to 280 characters, and the answer is written to fit. Whatever does not fit moves to a DM instead of a long chain of replies.
What language does the bot answer in?
The language it was addressed in. The AI writes in any language, so a mention in English gets an English answer and a question in Hebrew gets a Hebrew one.
How does it connect to the rest of the system?
Every conversation is saved in WhaleBiz CRM with the X username. Whoever wants an appointment gets it in your calendar, and whoever prefers WhatsApp continues there with the AI agent.
How many enquiries reach you on X?
A short, free check-up: we look at the mentions and messages on your account, estimate how many are worth an answer and what it would cost.
Take the free check-up5% off setup when you complete the full check-up