What setup and support include

1. What we do for the setup fee

The setup fee is a fixed amount per plan - ₪990, ₪1,990 or ₪2,990. Here is what we do for it:

• A scoping call: we learn how your business actually runs and what the agent needs to achieve
• We write the agent's script - what it asks, how it answers, and when it hands over to your employee
• We connect and test the channels (WhatsApp, website widget, Telegram)
• We load the knowledge base: price list, services, procedures, Q&A
• We set up a ready-made enquiries table with 10 fields and your plan's automations
• We connect your calendar with 2-way Google sync (Standard and above)
• We test the agent against real scenarios from your business
• Setup covers one agent and one channel - additional agents and channels are set up separately
• We hand the system over and run 45 minutes of training for your team

2. What is included every month

Besides the system simply running, every month includes:

All AI model tokens, servers and platform updates are included in the subscription too - no separate bill, no surprises.

3. What counts as a change

A change = one request from you to change something about the agent. You send a request, we do it. Here is exactly what that covers:

• Swap prices, services, opening hours or the address
• Change the wording of an answer the agent gives
• Add or replace a document in the knowledge base
• Change a question the agent asks the customer
• Change an existing follow-up rule or automation
• Add a promotion or a seasonal message

Does not count as a change - always free

• A fault: the agent not replying, an enquiry not saved, calendar not syncing, a file not sent
• Anything you change yourself in the system: automations, follow-ups, fields, tables and views
• The number of times your automations run - we do not meter runs

Quoted separately - and we tell you the price before we start

• An integration with an external system or a CRM over API (RapidOne, ERP, an in-house tool)
• An extra channel or an extra agent
• Building a new process from scratch - a follow-up, an automation or a webhook - rather than changing an existing one

The one rule worth remembering: we never start paid work before telling you the price and getting your approval. There is no surprise invoice at the end of the month.

The first month: we tune the agent together

A new agent almost always needs some tuning once it meets real customers. So in the first month after go-live you get revision rounds on top of your regular changes: 1 on Start, 2 on Standard and 3 on Business.

A round works like this: you collect all your notes into one list and send it. We handle the whole list and deploy within 3 business days. One full list beats ten separate messages - it also gets you finished faster.

After the first month your monthly changes, free fault fixing and support all continue - you are not left on your own.

Payments: what you pay and when

• The setup fee is paid before work begins, in a single payment
• The monthly subscription starts the day your agent goes live - you see a working product first, and only then start paying monthly
• Setup time is measured from the moment we have all your materials and access
• No lock-in: cancel at any time, effective at the end of the paid month
• WhatsApp messages are billed by Meta directly to you - that is the only part that does not go through us

Need to change more? Extended support - ₪390/month

If you change your agent often: 2 extra changes every month plus priority in the queue with a reply within one business day. Add or drop it at any time.