A skill of the Autonomous Sales System
Knowledge Base (RAG): the agent answers from your documents and price list
Connect the agent to your business knowledge - price lists, procedures, catalogs and FAQs - and it answers accurately from your own source, without making things up.
What a knowledge base gives your agent
Answers from your source
The agent pulls the answer from your documents - price list, procedures, catalog - instead of guessing. Fewer errors, more trust.
Any format becomes knowledge
PDF, Word docs, website pages, price tables and FAQs - all turned into knowledge the agent can cite in conversation.
Easy to update
Changed a price or a policy? Update the document and the agent answers from the new version - no reprogramming.
Finds by context
The agent understands the question and retrieves exactly the relevant passage from your knowledge, even from a freely phrased question.
Hebrew, Russian and English
The knowledge can be in one language, and the agent replies to the customer in theirs - knowledge stays consistent across languages.
Your knowledge stays yours
The documents and data belong to you, and can be updated or removed at any time, per the privacy policy.
How it works
Connect the sources
Upload documents, price lists and a link to your website - or point to your existing knowledge base.
The system builds an index
WhaleBiz splits the knowledge into passages and builds a semantic search index (RAG).
The agent retrieves and answers
For every inquiry the agent finds the relevant passage and phrases an accurate answer from your source.
Update whenever you want
Every change to a document syncs, so answers always reflect the latest version.
Available on Pro and above
Knowledge base (RAG) is included on Pro (together with up to 3 channels and 5,000 AI messages per month) and on Custom. WhaleBiz CRM is included in every plan.
See pricingPart of one system, not a separate tool
The knowledge base is a skill of the WhaleBiz sales system. The same agent that knows your knowledge also qualifies leads, books appointments and answers on every channel.
Frequently asked questions
Want an agent that answers from your knowledge?
Leave your details and we'll show you how to connect your price list, procedures and catalog to the agent.
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