AI appointment scheduling: booking in your calendar, 24/7
The customer writes on WhatsApp, your website or social media, and the agent checks your calendar, offers slots, books the appointment and sends a reminder. Rescheduling and cancelling happen in the same chat, and the calendar updates at once.
What the AI booking agent does
Booking in your calendar
The agent checks real availability, offers free slots and books the appointment inside the conversation, with no form and no callback.
Two-way Google Calendar sync
What the agent books shows up in the calendar at once, and whatever you or reception block in the calendar the agent treats as taken.
Reschedule and cancel in chat
A customer who needs to move or cancel just writes, and the agent updates the calendar and offers an alternative. The freed slot becomes available again.
Reminders before the visit
An automatic reminder before the appointment, with an option to confirm, to cut no-shows.
A calendar per staff member
Several calendars in parallel, and each appointment type with its own length and rules. The agent knows with whom and for how long to book.
Deposit inside the chat
For appointments that need a deposit the agent sends a secure payment link, and the booking is marked as paid.
Works with what you already have
No external calendar? WhaleBiz CRM has built-in calendars. Other booking systems we connect through their API where the system allows it, and we check that with you before setup.
Understands voice notes
A customer who asks for an appointment in a voice note gets the same answer as in text: the agent understands the request and moves on to booking.
Never confirms what did not happen
When the agent has no access to the calendar it says it logged the request and passed it on, not that it booked. No appointment exists only in the customer's head.
How it works
- 1
Connect the calendar (Google Calendar or the CRM's built-in one) and set appointment types, lengths and business hours.
- 2
Set the rules: how far ahead people can book, with whom, and when a deposit is needed.
- 3
The agent answers customers on WhatsApp and your website, offers free slots and books.
- 4
A reminder goes out before the visit, and every booking, change and cancellation is saved on the customer card in the CRM.
Which plan?
Calendar booking starts on the Standard plan, together with the WhatsApp channel. More calendars and in-chat payments are on Business. Full details are on the pricing page.
See pricingRelated solutions and channels
Frequently asked questions
Want to see the agent book an appointment?
Leave your details and we will show you the agent booking a slot in the calendar, moving it and sending a reminder, in one conversation.
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