A skill of the Autonomous Sales System
AI Support & Customer Service Agent - with Built-in CRM
The WhaleBiz system delivers automated, fast and efficient customer service: it solves problems, answers questions and improves customer satisfaction - 24/7.
A separate support agent, alongside the sales agent, is available on the Business plan and in Enterprise projects. Compare plans
What Your Digital Support Agent Can Do
Instant 24/7 FAQ Responses
The assistant instantly answers recurring questions (FAQ), inquiries about business hours, order status, and more - freeing up human agents to handle complex issues.
Technical Problem Solving
The agent guides customers step by step through common troubleshooting processes, identifies the source of the issue, and offers solutions based on your knowledge base.
CRM & Helpdesk Integration
The agent connects to your CRM and Helpdesk systems to open customer tickets, update inquiry statuses, and automatically document all customer interactions.
Orders & Returns Handling
Allows customers to check order status, initiate a return or exchange process, and get answers about your shipping policy directly through chat.
Smooth Handoff to Human Agent
When the agent detects a complex problem or a frustrated customer, it smoothly transfers the conversation to a human agent along with the full conversation history - preventing frustration and repetition.
Send Media Files for Visual Support
Good support is worth a thousand words. The agent can send customers tutorial images, video walkthroughs of the troubleshooting process, PDF guides, and even screenshots - directly in the conversation, no external links needed.
The agent knows when to call a human
Some conversations an agent should not handle, and it spots them itself: anger, a complaint, an edge case, or a subject it was never given. Instead of carrying on talking it marks the conversation as needing a person, and it is flagged in the CRM so someone picks it up. The handover carries the full context, so the customer does not retell the story.
Voice, Photo & Document Support
Our support agent understands voice messages (recordings) - customers can describe their problem in a recording, and the agent will recognize the speech, understand the context, and offer a relevant solution. The same goes for a screenshot of an error, a photo of a broken product, a short video or a document: the agent understands what it shows or says and answers on the merits.
Works in Any Language - Automatically
The agent detects the customer's language and responds in it automatically - Hebrew, Russian, English, Arabic, and more. No language preset needed; every customer gets a response in the language that suits them.
Who Is This Service Best For?
Companies with high inquiry volumes in their customer service centers.
E-commerce stores wanting to provide instant support on orders and shipping.
Software companies that need to provide initial technical support to users.
Organizations looking to reduce service center operational costs and increase customer satisfaction.
Questions about the AI support agent
Is the support agent separate from the sales agent?
It does not have to be. The same agent can answer service questions too. A separate support agent, working alongside the sales agent with its own script, is available on request on the Business plan and in Enterprise projects.
When does the support agent hand a conversation to a person?
When it detects anger, a complaint, an unusual case or a topic it was not set up for. Instead of carrying on, it marks the conversation as needing a person, the conversation is highlighted in the CRM, and the person on your team receives it with the full history, so the customer does not have to explain everything again.
Can a customer send the support agent a screenshot of an error?
Yes. The agent understands screenshots, a photo of a faulty product, voice messages and documents, and answers from what it sees and hears. If the problem is not covered by the knowledge base, it passes it to a person.
Where does the support agent get its answers from?
From the knowledge base you give us: guides, return and shipping policies, recurring questions and their answers. When something changes, replacing a document in the knowledge base counts as one change from your monthly quota, and the agent answers from the new version.
Can the support agent be connected to our ticketing system?
Yes. Every conversation is saved in the WhaleBiz CRM anyway, and if you have a helpdesk or another CRM with an API, ticket creation and status updates can be connected to it. That connection is an integration, and we tell you its price before we start.