Facebook business page management that brings enquiries
On Facebook your customers ask in neighbourhood and parents' groups, read recommendations before they write, and turn up to events. We write for the page, prepare answers for groups, build events and draft a reply to every recommendation.
Facebook in the autonomous sales system
The same system attracts customers from Facebook, answers them and sells, and the CRM shows what brought each one.
- 1. Attract: content and postsFacebook management
- 2. Attract: paid adsFacebook ads
- 3. Answer and sellAI agent for Facebook
- 4. CRM and analyticsWhere customers come from
What Facebook marketing with WhaleBiz includes
Business page posts
Posts people read to the end: a story from your week, an explanation of a service, an article from your site with a link, and a real photo. Facebook leaves more room for longer text than most networks, and its audience is used to reading.
Presence in groups
We find the groups where your customers ask questions and prepare a helpful answer or a post that fits the group rules. You publish it from your own profile, openly as the business owner.
Page events
A workshop, an open evening or a launch: we set up the page event, an invitation post and a reminder post close to the date, and answer questions from people who marked themselves interested.
Replies to recommendations
Every recommendation on the page gets a reply, negative ones too: a calm, factual draft you approve before it goes up. Someone still deciding reads the recommendations and your replies first.
Marketplace, where it fits
For a business that sells products, rents out property or sells cars, Marketplace is one more place where people ask. We tell you honestly whether it suits your business, and if it does we prepare the listing text and photos.
A tidy business page
Hours, address, description and an action button (WhatsApp or booking), so whoever lands on the page knows what to do.
Messenger conversations
Whoever taps "Send message" on the page or comments on a post gets a reply from the AI agent at any hour, and the enquiry is recorded in the CRM together with where it came from.
What brought an enquiry
For every post, event and group answer you see clicks, comments and shares, and above all which of them ended in a message or a booking.
What a Facebook week looks like
- 1
We start by mapping: which groups your customers ask in, what the recommendations on the page say, and what is missing from the page details themselves (hours, address, button).
- 2
We prepare a weekly pack: page posts, ready answers to questions raised in groups this week, and an event with an invitation post if there is one.
- 3
You go through the pack and mark what goes out. You paste the group answers from your personal profile, in your own name, the way a business owner answers.
- 4
Page posts and event reminders go out on the calendar, a reply draft for every new recommendation waits for your approval, and Messenger goes to the agent.
- 5
Once a week we review what brought enquiries: a post, a group, an event or Messenger, and choose next week's topics from that.
From a Facebook post to a booking
On Facebook a customer hears about you in a group, visits the page to read recommendations, and only then writes. For that path to end in a booking, the page is connected to the response:
- 1
In groups people write "does anyone know a good...?". The answer you publish carries a WhatsApp link with its own text, so the agent knows the customer came from the group.
- 2
A customer who writes on Messenger at ten at night gets an immediate reply from the AI agent, voice notes included, instead of waiting for the morning.
- 3
People who marked "interested" in an event get updates from Facebook, and we add a reminder post close to the date and answer questions about it.
- 4
In the CRM every enquiry is tagged with its source: a post, a group, an event, a recommendation or Messenger.
- 5
A post that brought messages can be promoted to a local audience, only with your approval and within the budget you set.
What we do not do: we do not post as you from your personal profile, buy likes or write fake recommendations. In groups you publish, because groups are where people talk, not pages.
What does running the page cost?
It depends on the number of posts, how many groups we prepare answers for and whether there are events. The agent replying on Messenger and in comments belongs to the Business plan. After a free check-up of the page you get an exact quote.
To the free check-up5% off setup when you complete the full check-up
Related to Facebook page management
Facebook page management FAQ
What does Facebook business page management include?
Page posts, ready answers for groups, events, drafted replies to recommendations, tidy page details and numbers on what brought enquiries. Messenger goes to the AI agent, and everything is recorded in the CRM.
Does Facebook marketing still work for small businesses?
Yes, especially for local businesses. Facebook is where neighbourhood, parents' and newcomers' groups live, and where people ask "does anyone know a good...?". An active page, good answers in groups and a fast reply on Messenger turn those questions into enquiries.
How is Facebook page management different from Instagram management?
The audience and its habits differ. Facebook has more adults, parents and local businesses: people read long posts, ask in groups and trust recommendations. Instagram's audience is younger and drawn to short video. So for us they are two different mixes, even when they are planned on the same calendar.
Do you write the Facebook posts?
Yes, in natural language and in your tone. We will ask you for details only you know: a case from this week, a question a customer asked, a photo from the job. Real photos, and photos of customers only with their consent, say more about you than stock images.
What do you do with a negative recommendation on the page?
Reply, publicly and calmly: acknowledge what happened, offer to talk in private and stay out of arguments. We prepare a draft and you approve it before it goes up. We never delete or buy recommendations.
Can we post in groups as the business page?
Some group admins let pages take part, and many neighbourhood groups do not. Even where it is allowed, an answer from a person with a name and a face is received differently from an answer by a page. So we prepare the wording, and you decide which account to post from, according to the group rules.
How much does Facebook page management cost?
The price depends on the number of posts, how many groups we prepare answers for and the events. If you also want a paid campaign, the ad budget is paid to Facebook directly. You get an exact quote after a check-up of the page.
Looking for a Facebook advertising agency. How are you different?
An ad agency thinks in campaigns. We think in enquiries: from the post or the group answer, through the agent's reply on Messenger, to the booking recorded in the CRM. When a paid campaign is needed too, it is on the Facebook ads page.
Want a Facebook page that works for you?
Send us a link to the page. In the short free check-up we review the page details and recommendations, find the groups where your customers ask, and you get a direction and a quote.
To the free check-up5% off setup when you complete the full check-up