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Category: AI Customer Support

All posts in the "AI Customer Support" category

Improve customer service with AI: instant 24/7 response, automatic issue resolution and reduced call center load. Professional guides.

A phone on a wooden counter with a grid of photos and videos on screen

AI Customer Support

An AI agent that sends photos and videos: when a file closes what text cannot

An AI agent that sends photos, videos and documents on WhatsApp at the right moment and understands what customers send. When a file moves a decision.

22.10.20268 min read
Michael Romm
Two WhatsApp conversations side by side on a desk in a modern office

AI Customer Support

Masculine or Feminine: How an AI Agent Addresses Every Customer Correctly

An AI agent that addresses a woman in the masculine loses her in one message. How to get gendered address right in Hebrew and Russian, and how to test it.

28.9.202612 min read
Michael Romm
Showroom employee answering customer messages on a laptop

AI Customer Support

Multilingual AI Agent: Any Language, One Channel

A multilingual AI agent detects the customer language from the first message and answers in any language from one knowledge base.

2.8.20268 min read
Michael Romm
Bright veterinary clinic reception desk with a small dog and staff at a screen

AI Customer Support

AI Agent for Veterinary Clinics: Bookings & Reminders

An AI agent for veterinary clinics answers pet owners 24/7, books appointments, sends vaccination reminders and escalates urgent cases to the vet.

31.7.20269 min read
Michael Romm
Managing inquiries from all channels in one unified inbox with an AI agent

AI Customer Support

One Inbox for Every Channel: Stop Your Sales From Leaking

The customer starts on Instagram, continues on WhatsApp, and finishes on your site. A guide to omnichannel: one AI brain, one CRM for all channels.

15.7.20266 min read
Michael Romm
Autonomous Sales and Service Hub concept: one always-on hub unifying WhatsApp, social, website and voice into a single customer context

AI Customer Support

Autonomous Sales and Service Hub (ASH): One Front Door

The Autonomous Sales and Service Hub (ASH) unifies WhatsApp, Instagram, website and voice into one continuous customer context, 24/7.

9.7.202610 min read
Michael Romm
Smart AI support chatbot conversation interface on a laptop screen - AI-powered customer service

AI Customer Support

AI Support Bot: Instant Solutions for Organizations

Upgrade your support operations. WhaleBiz's AI support chatbot delivers instant 24/7 solutions, slashes wait times, and saves resources.

14.6.202612 min read
Michael Romm
AI-powered customer service chatbot interface

AI Customer Support

Customer Service Chatbot: How AI Solves the Support Crisis

Upgrade your support system. WhaleBiz's customer service chatbot uses advanced AI agents to solve complex issues, save time, and boost satisfaction.

11.6.202612 min read
Michael Romm
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